How does a person get muted?

A common argument in Arena is how a person gets muted.  People in arena often feel it necessary to wax eloquent (use a lot of words) sometimes without realizing what the consequences might be.
It reminds me of the DirecTV commercial about the guy with the eye patch.


Getting muted in Wizard goes something like this:

When you play arena and things aren't going well you get angry...
When you get angry, you blow off steam...
When you blow off steam you insult people...
When you insult people you get reported...
When you get reported KI reads your in-game chat logs...
When KI reads your in game chat logs you get muted...
When you get muted you have to use chat bubbles...
Don't get stuck using chat bubbles.  Switch to using civil words.

So. Yep, that's pretty much how it goes.  Chat moderators aren't fooled by creative spelling or that but look at everything in context.

Don't get stuck using chat bubbles.

~ Vale